I have been successfully paying my Cox Bill for * months. This last month it was, as u...

GetHuman-mybellso's customer service issue with Cox Communications from February 2019

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I have been successfully paying my Cox Bill for * months. This last month it was, as usual, paid via electronic banking on the **th of last month, yet I received notices of payment due. Spoke with Cox rep yesterday afternoon* he was a jerk who stated that my bank had the account number wrong so it wasn't credited to my account. I pointed out that it had been paid via this account number for the last six months* he said that Cox had previously been applying the payment to the correct account number but was no longer going to do that. I stated that it would have been nice had Cox let me know about this discrepancy in account numbers so that I could correct the problem. No, Cox would rather cause a problem for a customer by stopping what they had been doing for the previous six months, without letting me know anything about it. How about dropping the insincere, canned "thank you for being a Cox customer" when initially answering the phone. If you really appreciated my business, someone would have let me know about the account number problem instead of, out of the blue, stopping the prior application of the payment to the correct account number. I don't need passsive*aggresive behavior from my cable*internet company. I will NEVER be a Cox customer again* I can't wait until this contract that I stupidly agreed to expires. That's a promise. **Sincerely*Michael Harrison

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Cox Communications

Customer service issue
Reported by GetHuman-mybellso
Feb 1st, 2019 - 4 years ago
Seen by 12 customers so far
Similar issue to 768 others
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GetHuman-mybellso started working on this issue
Feb 1st, 2019 2:29pm
GetHuman-mybellso indicated the issue is not fixed yet.
Feb 1st, 2019 2:30pm

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