Again? Seriously?

GetHuman-terryvai's customer service issue with Cox Communications from January 2019

28 views | 716 similar | 0 following
Help with my Cox Communications issue
Did that get it fixed?
Waiting to see if GetHuman-terryvai fixed the issue with our suggestion.
The issue in GetHuman-terryvai's own words
Pay my monthly ... ********** Chatted with Jhon A about Cox not receiving my payment (AGAIN). I received email saying it was not received yet. I also called and spoke with Anthony (in Collections) and he confirmed no receipt yet. He seemed to want to blame it on “the mail.” I mailed it on January **,**** at a local USPS drop box. It should not take ** days or longer for your Receivable Dept. to receive this.*This happened in November **** too. At the time Cox had my payment in their possession (according to my bank) even though nobody could confirm this when I called in daily to check on it. I mail all my bills on time and Cox is the only one who seems to have issues receiving and processing them. It seems like this creates more work and headaches than is necessary. One occurrence is bad enough but two within a month- unacceptable.*I would like someone at Cox to look into this matter and find out what is happening. It worked fine for many-many years until recently so something must have happened to change this process.
Cox's non-receipt of my payment (by check by mail) is causing undue frustration.
I want a manager or supervisor to look into why this is suddenly happening & repeating.
I'm on time paying my bills and have been with Cox for many years.
No- because I know this process CAN work. Something is amiss.
How GetHuman-terryvai fixed the problem

We are waiting for GetHuman-terryvai to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-terryvai fixes it.
This email address isn't valid

Cox Communications

Cox Accounts Receivable Dept (Billing)
Customer service issue
Reported by GetHuman-terryvai
Jan 20th, 2019 - 3 years ago
Seen by 28 customers so far
Similar issue to 716 others
0 customers following this
Items needed
Account name
Account email
Account number
Account PIN
Account phone number
Account service address


GetHuman-terryvai started working on this issue
Jan 20th, 2019 7:54pm
GetHuman-terryvai indicated the issue is not fixed yet.
Jan 20th, 2019 7:56pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers