I have ADT Pulse for my home and Cox high speed internet and cable. I need to replace...

GetHuman1973094's customer service issue with Cox Communications from January 2019

2 views
 | 
689 similar
 | 
0 following
Help with my Cox Communications issue
First: share to improve GetHuman1973094's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1973094's next move: call Cox Communications.
The best way to get your problem resolved is to tap the button below to start calling Cox Communications. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1973094 may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
The issue in GetHuman1973094's own words
I have ADT Pulse for my home and Cox high speed internet and cable. I need to replace the Cox modem you provided me recently with a new modem we just bought. I have ADT coming out on Friday to re-do the Pulse connection. Can I replace the Cox modem with the new modem I bought prior to ADT coming out so that ADT will connect Pulse to the right modem? I assume the answer is yes, but please confirm and provide any instructions if necessary. I assume that Cox will need to be notified of information for the new modem that I purchased and I will return the Cox modem this weekend after the new modem is installed and working with Pulse.
GetHuman1973094 did not yet indicate what Cox Communications should do to make this right.
I have an issue with Cox Communications too
How GetHuman1973094 fixed the problem
We are waiting for GetHuman1973094 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1973094 fixes it.
This email address isn't valid

Cox Communications

Customer service issue
Reported by GetHuman1973094
Jan 16th, 2019 - 9 mons ago
I have an issue with Cox Communications too
Not resolved
Seen by 2 customers so far
Similar issue to 689 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1973094 started working on this issue
Jan 16th 12:07am