I have ADT Pulse for my home and Cox high speed internet and cable. I need to replace...

GetHuman1973094's customer service issue with Cox Communications from January 2019

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The issue in GetHuman1973094's own words
I have ADT Pulse for my home and Cox high speed internet and cable. I need to replace the Cox modem you provided me recently with a new modem we just bought. I have ADT coming out on Friday to re-do the Pulse connection. Can I replace the Cox modem with the new modem I bought prior to ADT coming out so that ADT will connect Pulse to the right modem? I assume the answer is yes, but please confirm and provide any instructions if necessary. I assume that Cox will need to be notified of information for the new modem that I purchased and I will return the Cox modem this weekend after the new modem is installed and working with Pulse.
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Cox Communications

Customer service issue
Reported by GetHuman1973094
Jan 16th, 2019 - 9 mons ago
I have an issue with Cox Communications too
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Seen by 2 customers so far
Similar issue to 689 others
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GetHuman1973094 started working on this issue
Jan 16th 12:07am