Cox Cable has been jacking me around month to month and I call them almost every single...

GetHuman-jacque_m's customer service issue with Cox Communications from October 2018

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The issue in GetHuman-jacque_m's own words
Cox Cable has been jacking me around month to month and I call them almost every single month. This month, they have charged me for a return check* however, my bank account at Chase was breached and they made me close my account and open a new one. Over a week prior to my automatic payment was to go through, I called Cox to give them the new number and to change the direct debit to my new account. They refused and told me they were going to charge me a $**.** fee. After talking to numerous supervisors, etc. I am refusing to pay the $**.**, but they won't credit it and now have charged me $*.** late fee on my bogus $**.** fee even though I paid my bill on time. Now they are threatening to turn off my cable even though my regular payment is not due until November *, ****

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Cox Communications

Customer service issue
Reported by GetHuman-jacque_m
Oct 21st, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 392 others
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Timeline

GetHuman-jacque_m started working on this issue
Oct 21st, 2018 2:57am
GetHuman-jacque_m indicated the issue is not fixed yet.
Oct 21st, 2018 3:00am