I spoke to a Loyalty person name Wes on ******** and he lower my month payment to...

GetHuman1041675's customer service issue with Cox Communications from August 2018

Help with my Cox Communications issue
The issue in GetHuman1041675's own words
I spoke to a Loyalty person name Wes on ******** and he lower my month payment to $***.** for the next year. So I called last night to verify before setting up automatic payments and I get a person who said, no your monthly payment will be $*** and some change. Come on, I was given another discount due to my discount falling off. This Wes was very nice and also told me I only owed $**.** which I paid already. I new facts and realistic facts.
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Cox Communications

Customer service issue
Reported by GetHuman1041675
Aug 27th, 2018 - 4 mons ago
I have an issue with Cox Communications too
Fixed
Seen by 4 customers so far
Similar issue to 220 others
0 customers following this
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Timeline
GetHuman1041675 started working on this issue
Aug 27th 2:57pm
GetHuman1041675 shared this issue with friends on Facebook
Aug 27th 2:57pm
GetHuman1041675 indicated the issue is not fixed yet.
Aug 27th 4:26pm
GetHuman1041675 indicated the issue is not fixed yet.
Aug 28th 4:16pm