I was told that once I signed up in February of this year for a bundle contract, I woul...

GetHuman-djlashle's customer service issue with Cox Communications from August 2018

Help with my Cox Communications issue
The issue in GetHuman-djlashle's own words
I was told that once I signed up in February of this year for a bundle contract, I would be able to get a rebate Visa gift card worth $***.**. After my ** days, I completed paperwork on line and was given a nine diget tracking number that never worked. I contacted Cox by phone on a great number of occasions, but seem to get the runaround. However, I was told that the card had been sent out in June, and was used by someone. I was told that there was a pending investigation into the matter, and once it was complete, a new card would be issued. My address will change on September *th to ***** Summit Oak Way, Burke, VA *****. My current address is ***** Oak Bluff Ct., Burke, VA *****. my email address is *****@***.com. You can also reach me by phone at ***-***-****. Thank you for your help in this matter.**James Lashley*Acc: ***************
GetHuman-djlashle did not yet indicate what Cox Communications should do to make this right.
I have an issue with Cox Communications too
How GetHuman-djlashle fixed the problem
I just made a phone call to their corporate offices to plead my case. Within a day I was tod that a new rebate card would be sent to me by certified mail within *-* weeks. They were very understaning as they checked the records.
Please help with my Cox Communications issue
Do you have a customer issue as well?
We can help you get Cox Communications's attention and get better help faster. Tap below to get started.
Having Cox Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Cox Communications email you?
This email address isn't valid

Cox Communications

Customer service issue
Reported by GetHuman-djlashle
Aug 26th, 2018 - 4 mons ago
I have an issue with Cox Communications too
Fixed
GetHuman-djlashle shared how to fix
Seen by 3 customers so far
Similar issue to 218 others
0 customers following this
Items needed
Account name
Account email
Account number
Account PIN
Account phone number
Account service address
Timeline
GetHuman-djlashle started working on this issue
Aug 26th 1:16am
GetHuman-djlashle indicated the issue is not fixed yet.
Aug 26th 1:18am
GetHuman-djlashle indicated the issue is not fixed yet.
Aug 26th 2:30pm
GetHuman-djlashle confirmed the issue is fixed. Hooray!
Aug 29th 2:22am