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The issue in GetHuman732578's own words
Your remote control is a useless piece of garbage you obviously had a three-year-old program this basically why do you have a remote if it doesn't work if you rewind something and it doesn't rewind it literally stays in the same place so you rewind again and you wait and then you hit play and it starts in the exact same place so you hit rewind again and you wait and you wait and you wait and then you hit play again and it's at the same exact place again so you hit rewind and you wait and you wait and you wait and you wait and you wait then you hit play and it's at the exact same ******* place so you hit rewind and you wait and you wait and you wait and you wait and you wait and you wait then you hit play now you're an hour and a half.
GetHuman732578 did not yet indicate what Cox Communications should do to make this right.
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