Courtyard Miami Dadeland Miami fl ********** * Checked in Sunday ** sept and ckec...

GetHuman1148412's customer service issue with Courtyard by Marriott from September 2018

13 views | 9 similar | 0 following
Help with my Courtyard by Marriott issue
First: share to improve GetHuman1148412's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1148412's next move: call Courtyard by Marriott.
The best way to get your problem resolved is to tap the button below to start calling Courtyard by Marriott. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1148412 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1148412's own words
Courtyard Miami Dadeland Miami fl ********** * Checked in Sunday ** sept and ckecked out * September.on the night of ** aug at **** pm I returned to my room *** to find a roach crawling up the wall....I called the front desk twice befor they sent some up to kill it ..also this person had a big spray container of bug to spray my room..they didn’t even offer to change my room.the next day at check out I asked what they were going to days off about it.the assitant manager asked me if I had proof that this happened.i told him what had happened and he offered me a free breakfast,,,,really after I fount a roach you think I want to eat breakfast there..he took off **.** for parking and took me to call the manager on Monday...I did that but he wasn’t in again his name John maisano...I picked this hotel because it had just Been redone...I had two room that week as my husband was in the hospital totaling more than **** dollars...I do believe I am due a refund on my room *** for the total nights I stayed there I have now been on hold on the phone more then half an hour...and you call this ***% customer satisfaction?......

GetHuman1148412 did not yet indicate what Courtyard by Marriott should do to make this right.

How GetHuman1148412 fixed the problem

We are waiting for GetHuman1148412 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Courtyard by Marriott's attention and get better help faster. Tap below to get started.
Having Courtyard by Marriott issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1148412 fixes it.
This email address isn't valid

Courtyard by Marriott

Customer service issue
Reported by GetHuman1148412
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 9 others
0 customers following this


GetHuman1148412 started working on this issue
Sep 15th, 2018 7:27pm