Dear Costco,** I’m writing this letter to inform you of an experience we’ve had with on...

GetHuman-czigczag's customer service issue with Costco from November 2020

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The issue in GetHuman-czigczag's own words
Dear Costco,** I’m writing this letter to inform you of an experience we’ve had with one of your products. Last January **** we purchased the grey six piece sectional. *We had freshened up our Condo in September of ****- we removed old carpeting and laid vinyl plank flooring and painted walls , ceiling and cabinets. Old furniture was replaced and we purchased the sectional from the Lakewood store.*After a few months my Husband and I noticed we were getting bitten by something after lounging on the couch. We didn’t think much about it but since we had been out walking our dog a lot more frequently because of Covid , we thought maybe he bought in fleas. In May we flea bombed the house because we were now waking up with little bites after sleeping in our bedroom.*Everything seemed fine for * months then we started getting bitten again. After flea bombing the house again we found a few dead bedbugs. My husband tore the bedroom apart and flipped over couch sections and found evidence of the start of a bed bug infestation. *We contacted a pest control company who came in with Roscoe the dog and it was determined that the couch had a mild infestation. Multiple attempts to eradicate the pests from the couch were unsuccessful. This resulted in us having to destroy and dispose of it. *After much research, investigation and partnership with the pest control company , we came to the understanding that these pests can be transmitted from warehouses, manufacturing facilities or just customers bringing into your stores. *We wanted to share this experience with you in case you have received similar complaints.**Sincerely, *- * * Marybeth Duane*- * * ***D Dartmoor Court*- * * Lakewood, NJ ******- * * ***-***-*****- * * MBR* *************- * * MBR*************

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Costco

Customer service issue
Reported by GetHuman-czigczag
Nov 23rd, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1507 others
0 customers following this

Timeline

GetHuman-czigczag started working on this issue
Nov 23rd, 2020 8:41pm

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