I lost my husband in July **** and the following year I renewed and advised my husband...

GetHuman5400907's customer service issue with Costco from October 2020

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The issue in GetHuman5400907's own words
I lost my husband in July **** and the following year I renewed and advised my husband's death and my membership was automatically renewed. This year the renewal notice was again addressed to my husband and I advised again that my husband had died. I then received a new membership card *********** (previous number ***********). Owing to the virus I have not travelled far and therefore have not been to Lakeside, Thurrock. I spoke to someone at the Membership Department the week before last and was advised there was a mistake as they had me down as not being a member. They apologised and said they would get this corrected and I would get the offers coming through again but I have still not heard anything. When I go on line into Costco the message is "you have now been removed from our mailing list". I should be most obliged if this fault can be rectified without further delay. Thank you. Audrey Holmes.

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Costco

Customer service issue
Reported by GetHuman5400907
Oct 25th, 2020 - 4 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 1458 others
0 customers following this

Timeline

GetHuman5400907 started working on this issue
Oct 25th, 2020 8:34am