Again the delivery failed. Costco services promised white glove service. The delivery...

GetHuman5194051's customer service issue with Costco from August 2020

Help with my Costco issue
First: share to improve GetHuman5194051's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5194051 may need:
Order number, Billing address, Email address on the account, Name on the order, and Membership number
The issue in GetHuman5194051's own words
Again the delivery failed. Costco services promised white glove service. The delivery person called and he was just one person and could not place the couch in the house. Only on a pallet in the garage. My Husband is waiting for surgery due to an aneurysm. He can not lift more than ** pounds.* This is so unfair! I ordered both couches at the same time. Why couldn’t they be delivered together. I received the loveseat last week.*We have been Costco members for a very long time. I trusted Costco. This service for delivery is ****. The description was to place couches in the house. Nothing about a huge box to dispose of and having to turn couches upside down to put feet on which was last week. I was offered even worse today!

GetHuman5194051 did not yet indicate what Costco should do to make this right.

How GetHuman5194051 fixed the problem

We are waiting for GetHuman5194051 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Costco's attention and get better help faster. Tap below to get started.
Having Costco issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Costco

Customer service issue
Reported by GetHuman5194051
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 1308 others
0 customers following this

Timeline

GetHuman5194051 started working on this issue
Aug 24th, 2020 4:51pm