Had a delivery scheduled for Saturday May **. The guy who came to deliver my stove fro...

GetHuman4898018's customer service issue with Costco from June 2020

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The issue in GetHuman4898018's own words
Had a delivery scheduled for Saturday May **. The guy who came to deliver my stove from Costco was early which was nice, but alone. When I questioned him, he indicated there was someone in the truck. At least I think that's what he said. He was unable to communicate clearly in English. He was not wearing a mask or gloves, and I showed him that the appliance was to be delivered and installed upstairs. He asked where he was putting the old stove. I said I believe you are supposed to take it with you, that's what my paperwork said. He argued with me that was not true. I stopped talking. He began to pull on the stove, stopping when it was about an inch out, then kept saying there was a "crutch" in the way. Again, not able to understand him, nor was my husband. He kept saying "Can't do this. Can't do this." He frantically dialed his supervisor (I think - again, unclear communication) and tried to give me or my husband his personal phone (no protective gear). We said to have them call us. The dispatcher was also unable to understand what the guy was saying, telling me she would get someone who could speak Spanish. He ended up hanging up on that person as well. Again, he tried to give me his phone, and I finally said "No, you are not wearing protective gear." At that point, he became very belligerent, yelling he was done, and left. He made no attempt to remove my stove or deliver and install my new one. Horrible experience* I have since cancelled my order with Costco which is the first bad experience I have ever had that related to them. This delivery company may be good* I know the dispatcher I spoke to was professional and pleasant and tried to address the situation, but the delivery person should not be working anywhere near people. From what I could tell, he had no intention of doing anything other than dropping my new stove off in the doorway.

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Customer service issue
Reported by GetHuman4898018
Jun 1st, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 914 others
0 customers following this


GetHuman4898018 started working on this issue
Jun 1st, 2020 6:43pm