I placed an online order for prescription contact lenses with Costco’s optical services...
GetHuman4653099's Missing Order issue with Costco from April 2020
Help with my Costco issue
The issue in GetHuman4653099's own words
I placed an online order for prescription contact lenses with Costco’s optical services since my local optician’s office is closed due to COVID-**. The order was never received by me. When I tracked the package the information provided states it was delivered. My neighbor’s security camera verifies that there was no such delivery. I have tried in vain to reach someone at the Costco customer service center via phone but it is impossible to speak with a live representative. I have also filed a missing package report with my local post office but have not received a response.*The only recourse I now have is to dispute the credit card charge for the lenses and I would rather not go that route. Can you help me?*Sincerely,
GetHuman4653099 did not yet indicate what Costco should do to make this right.
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How GetHuman4653099 fixed the problem
I woke up very early and waited over an hournto talk to a Costco representative who was able to issue a refund.
Please help with my Costco issue
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We've taken the time to write instructions for how to solve some of the most common Costco customer problems.