I placed an online order for prescription contact lenses with Costco’s optical services...

GetHuman4653099's Missing Order issue with Costco from April 2020

Help with my Costco issue
The issue in GetHuman4653099's own words
I placed an online order for prescription contact lenses with Costco’s optical services since my local optician’s office is closed due to COVID-**. The order was never received by me. When I tracked the package the information provided states it was delivered. My neighbor’s security camera verifies that there was no such delivery. I have tried in vain to reach someone at the Costco customer service center via phone but it is impossible to speak with a live representative. I have also filed a missing package report with my local post office but have not received a response.*The only recourse I now have is to dispute the credit card charge for the lenses and I would rather not go that route. Can you help me?*Sincerely,

GetHuman4653099 did not yet indicate what Costco should do to make this right.

How GetHuman4653099 fixed the problem
I woke up very early and waited over an hournto talk to a Costco representative who was able to issue a refund.
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Costco

Missing Order issue
Reported by GetHuman4653099
Apr 16th, 2020 - a year ago
Fixed
GetHuman4653099 shared how to fix
Seen by 20 customers so far
Similar issue to 731 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Membership number

Timeline

GetHuman4653099 started working on this issue
Apr 16th, 2020 1:30am
GetHuman4653099 shared this issue with others over email
Apr 16th, 2020 1:35am
GetHuman4653099 indicated the issue is not fixed yet.
Apr 16th, 2020 12:15pm
GetHuman4653099 confirmed the issue is fixed. Hooray!
Apr 17th, 2020 11:17am