I recently purchased a LG ** inch TV from Costco. the remote that came with it, i'm not...

GetHuman-dresiav's customer service issue with Costco from January 2019

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The issue in GetHuman-dresiav's own words
get the channel button to work from the remote to the new TV. ... I recently purchased a LG ** inch TV from Costco. the remote that came with it, i'm not able to use the channel button, but the volume button works. My DVR is not compatible with it I guess because we went to the menu and keyed in what we needed to key in and still, i should be able to sue the remote on my new TV. What do i need to do? Ariss was not on the list when we pulled it up on the TV listing. I have comcast*xfinity.
I should be able to use my new remote on my new TV for everything.
Tell me what to do, step me through the directions to get it to work or send someone out to fix it
I have been with Costco for a long time.
everything not working.
I have an issue with Costco too
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features on the TV to get it to work.
Customer service issue
Reported by GetHuman-dresiav
Jan 8th, 2019 - a mon ago
I have an issue with Costco too
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Seen by 2 customers so far
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Email address on the account
Name on the order
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GetHuman-dresiav started working on this issue
Jan 8th 3:22pm