I signed a contract with AIR MAX, AZ air-conditioning, they charged me ***** for DXC...

GetHuman-araksiwn's customer service issue with Costco from December 2018

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The issue in GetHuman-araksiwn's own words
I signed a contract with AIR MAX, AZ air-conditioning, they charged me ***** for DXC ** with higher seer so I can rebate. Once they started I found discrepancies like connecting old copper line with the new, old is leaked, then the AC was ** seer. They want me to fill paperwork that the unit is ** seer.*for me this is fraud, why they didn't say that from beginning, all the time they told me it is ** seer and higher, then they short cut some vents, keeping old one that was supposed to be shut down, and cut a new wall one.*I don't want to sign completion, unless I get higher seer as we decided, and I'm not convinced that ** seer equals ** seer, that is a fraud. They want me to file in my taxes that I got higher efficiency.*When I told them about the seer, one of the crew removed that label.*I'm taking legal action, feeling bad that I signed through COSTCO*the whole process was stressful, we suffered from cold and dark, because they damaged electricity wire during installation of heater in attic.*I never thought it will that bad due to the COSTCO name and money they charged me.
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Customer service issue
Reported by GetHuman-araksiwn
Dec 1st, 2018 - 6 mons ago
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GetHuman-araksiwn started working on this issue
Dec 1st, 2018 12:37am