I’ve been a member for over ** years and never experienced a service like tonight! I wa...

GetHuman-naneegb's customer service issue with Costco from December 2018

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The issue in GetHuman-naneegb's own words
I’ve been a member for over ** years and never experienced a service like tonight! I was in the Costco with my sister and when we got to the cashier lady told me that my sister can not pay because she is not a member and I have to pay for her items, I was always told that I can Bring guest with me. I asked her is this a new policy and she said no if they want to shop they have to become a member and she said she can not pay and I have to pay and she start ringing. Never ever been treated at Costco like this she was very very rude. I went and talk to a front end manager name Mark and he said that we can bring guest and he will talk to her, but I never complain about any thing before she made me feel so bad that I don’t want to shop at Costco any more! I can not take this off of mind because I am not a type of person to complain,her name is Ana from Rogers at Maple grove Minnesota store.*I will like some one to contact me and explain why she treat me like that ! My sister is a member at sams club and we always shop together, never ever been told that I can not shop there, I have to say that we shop at Costco all the time too and this is the first time I’ve been told this! If that’s the case I will cancel my membership so I will not be embarrassed any more! *Please call me at ***-***-*****Thank you *Nahid Bakhtyari
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Costco

Customer service issue
Reported by GetHuman-naneegb
Dec 1st, 2018 - 6 mons ago
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Seen by 8 customers so far
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GetHuman-naneegb started working on this issue
Dec 1st, 2018 2:42am