GetHuman-galiakog's customer service issue with Costco from November 2018
Help with my Costco issue
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The issue in GetHuman-galiakog's own words
From: Vlad & Galina Kogan* *** Mandalay Ave, Apt N**** Clearwater Beach, FL******* tel. ***-***-***** cell ***-***-***** cell ***-***-***** *To: Customer Service Dept.,* Costco Shop,* **** Gulf to Bay Blvd,* Clearwater, FL *****-*******On ******** my wife and me visited the above mentioned Costco shop. Being there, we paid $***.** for a computer Microsoft Surface Pro * and $***.** for Officeh & SDIG, which was activated. After the payment I was handed a computer when my wife visited a restroom. That time I put the Officeh&SDIG card to the computer box. After that, my wife returned and found that we received a wrong type of the computer.She took the box with a Lenovo computer and exchanged it on Microsoft Surface Pro *. Unfortunately, activated Officeh & SDIG card was left in the Lenovo computer box, which was handed to us as a result of mistake of workers of the storage room. When we returned home, we understood the misfortune, which costs us $***.**. When we returned to the shop and reported this to a personnel, the card could not be recovered. We left our names and phone numbers to the customer service personnel for further investigation, and request a return of $***.**, which was lost as a result of error in computer delivery by workers of the storage room.
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