On Tuesday November********, I drive my Honda Civic **** EX-L to Costco in Alhambra to...

GetHuman-chaulmi's customer service issue with Costco from November 2018

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The issue in GetHuman-chaulmi's own words
On Tuesday November********, I drive my Honda Civic **** EX-L to Costco in Alhambra to buy a pair of Michelin Pilot Sport Tires and have them replace my car old pair of tires. After waiting * hours, I received a phone call from one of the Costco mechanic telling me that one of the tire cannot be removed because they broke the wheel lock while trying to remove the wheel. Also they asked me to take my car to a body shop outside to remove the remaining broken part of the wheel lock because at Costco they don't have the machine to do it. He blamed the Honda dealer and whoever worked with the wheel lock before that made it too tight. Now, not even he broke my wheel lock but also unable to take it out so now I need to stuck with the old wheel lock and potentially losing time and money to find a dealer or body shop that gonna charge me whatever amount in order to remove the remaining broken part of the wheel lock from my car. I talk to manager at Costco in Alhambra about the issue but this person tried to shift the burden back to the customer. I will keep complaining until I get back my justice and compensation otherwise no more business with Costco for the rest of my family and relatives. Thank you

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Costco

Customer service issue
Reported by GetHuman-chaulmi
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1075 others
0 customers following this

Timeline

GetHuman-chaulmi started working on this issue
Nov 7th, 2018 10:28pm

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