I purchased a mattress through Costco.com. I want to return it, as I'm not satisfied w...

GetHuman-rpxlpx's customer service issue with Costco from October 2018

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The issue in GetHuman-rpxlpx's own words
Trying to get information ... I purchased a mattress through Costco.com. I want to return it, as I'm not satisfied with it. I want to know how long I have to return it, and how to schedule a pickup.*The mattress is a Novaform Pearl Gel.*I want Costco to tell me how long I have to return the mattress.
"GetHuman" keeps telling me they sent me a *-digit number, but there is none.
Contacting me with the info.
I expected this experience to be simpler.
I have an issue with Costco too
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Costco

Customer service issue
Reported by GetHuman-rpxlpx
Oct 10th, 2018 - a mon ago
I have an issue with Costco too
Not resolved
Seen by 11 customers so far
Similar issue to 888 others
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Timeline
GetHuman-rpxlpx started working on this issue
Oct 10th 5:24pm