On Saturday, July **, I purchased two **-lb. bags of the organic carrots, which I've do...
GetHuman-slaaga's customer service issue with Costco from July 2018
Help with my Costco issue
The issue in GetHuman-slaaga's own words
On Saturday, July **, I purchased two **-lb. bags of the organic carrots, which I've done innumerable times, and I've always been very pleased. On this particular Saturday, I noticed that they were selling for $*.** cheaper than the last time I bought them—about a week or so earlier. Because it is so busy on Saturdays, and because I've never had a problem before, I didn't take time to really look them over like I usually do, so I just decided to trust that they were fine, based on every past experience. When I returned home and began to remove them from the bag to get them washed, I was astounded at what I was looking at. When I put my hand into the bag to pull out carrots, I felt slime, pulled them out, and saw that there were a lot of carrots with rotting places. There were some that were at least halfway totally rotten. And the smell was sickening, as rotting food always is. I immediately tied the bag back up to be taken back to Costco on the following Monday. And Costco was, as always, completely accommodating and refunded my money. That was no issue at all. The concern for me is that I am astonished that this bin of carrots were on the floor to be sold. Maybe they lowered the price by $*.** in order to move the carrots? If that is correct, regardless of a lower price, no store should be selling any rotting food. With all the reports in the news about e-coli, etc., this is not a safe thing to offer customers who buy food in good faith, relaying on the quality and integrity of the products. I wish there was a way to send photos of these carrots so that you could see exactly what I'm talking about. I've wondered since if it's a new company selling these carrots now. They've always been beautiful carrots in the past with no signs of being too old and going bad. On Monday, the $*.** difference in price wasn't there. The price was the new regular price. I looked the carrots over as best as I could, being in the bag, got home, and proceeded to open the bag. It was better than what I saw on Saturday, but they still are not nearly the nice carrots Costco has been selling. I don't know if Costco welcomes something like what I'm writing, but I thought that maybe it is this way in this particular store only, located in St. George, Utah, that maybe those in authority over these things just aren't really aware. I absolutely love Costco and do not intend for this to be an offensive confrontation, so if it appears that way, it isn't how I've meant it to be. It's a huge concern for me because I buy so many of these carrots. Thanks.
GetHuman-slaaga did not yet indicate what Costco should do to make this right.
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How GetHuman-slaaga fixed the problem
The only "fix" was to take the carrots back for a refund, which Costco is always wonderful to do, and which I knew they would. Their "customer service" was not a problem to me at all. It's always excellent. I hope, though, that it caused someone to check into much better monitoring of produce that contains rotting items.
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