Location: prescription lens division in costco gardens park blvd in orlando, florida**M...
GetHuman659444's complaint issue with Costco from May 2018
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The issue in GetHuman659444's own words
Location: prescription lens division in costco gardens park blvd in orlando, florida**May *, **** *:**pm**Yessi assisted us. She was in a hurry and we clearly saw and felt that. No smile, no greeting. When she saw the prescription, she just typed typed typed then told us the price. I asked whether my prescription changed based on the record and whether there was a change in astigmatism. All her answers were "it is there. it is there in the prescription" How would I know, nobody explained the prescription to me - even Dr. Elise Lord who checked my eyes. When I asserted to Yessi (because I was getting irritated with her attitude) to she explain the comparison between my old and new prescriptions (which should be in the costo records), Yessi said with an attitude, "do you wanna talk to the doctor?!" i said "no need. i just want to understand and compare my prescription" she then impatiently explained to me how my prescription went up and where i can find my astigmatism analysis on the paper. I felt that I am disturbing her and delaying her with whatever more important thing she has in her life.**I am a doctor (not an optometrist*opthalmologist) myself but I don't understand why the attitude and apathy. Honestly, my experience with both the optometrist and sales person is disappointing and a little bit traumatic. I felt zero customer service topped with rudeness and impatience. **How I want this resolved? Just an apology, and improvement of the service when I return for lens pick up. Please let the people concerned what they should be sensitive with and do not forget to be empathic to paying customers. If they are not happy with their jobs, don't take it out on customers.
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