James Melvin Customer **************On ******* I ordered * boxes GutterGuard ******* a...
GetHuman5429062's Complaint issue with Costco.com from November 2020
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James Melvin Customer **************On ******* I ordered * boxes GutterGuard ******* and I have some issues around this product.*(a) The two boxes were from two different manufacturing runs (different assembly processes). The apparently older method left the rear aluminum strip non-parallel with the front strip. This made accurate bending*fitting very difficult in my gutters.*(b) The newer manufacturing method is superior but one of the * foot sections was unusable b*c the front strip was not fastened to the screen.*(c) The cardboard packaging method was so poor that the screen on both ends of each section was crushed and needed to be straightened and reformed to be usable. Also some of the sections were bent and needed to be straightened before being usable.**I do have some photos if you need them.**None of this is Costco's fault but it seems that your manufacturer*supplier needs to get their act together.
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