Naomie Ganthier ******@***.com* ***:** AM (** hours ago)****to costcocare *******Good d...

GetHuman-thier's customer service issue with Costco.com from December 2018

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Naomie Ganthier ******@***.com* ***:** AM (** hours ago)****to costcocare *******Good day,**My name is Naomie Ganthier and mu member * is *** ** ** ****. I recently purchases a Samsung bundle appliances my order number is *** *** ***. Because my kitchen is fairly small, ny contractor mentioned that a counter depht fridge will fit in without breaking the wall that could cost me more money. Upon receipt of the bad news, I went online to see if costco would exchange fridge but pay for price difference but price is way more than last month sale price for samsung counter depth ** *** ****. My husband and I called and spoke to different representative. They said " you must cancel order and re-order at new price.$ ****" also that mean I will lose ny free vacuum promo. That is not right. The item is on reback order till January, they would not go back to honor last month sale price and even though i am willing to pay the excess *** more of last month Price and lose the free vacumm. Please see attached pic of my space. It is small. All I am trying to do is get a counter depth fridge bundle exchange and pay if possible last month sale price.They transfer me to Samsung Rep who told me it is costco, they need to help you. I went online to seek your help.**Thank you for your time and consideration and Merry Christmas ****Attachments area
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Costco.com

Customer service issue
Reported by GetHuman-thier
Dec 6th, 2018 - a mon ago
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GetHuman-thier started working on this issue
Dec 6th, 2018 12:49am