Costco Santa Clara is poorly managed

GetHuman1646597's customer service issue with Costco.com from November 2018

4 views
 | 
160 similar
 | 
0 following
Help with my Costco.com issue
Next: our robot will wait on hold for GetHuman1646597 to get a Costco.com rep on the line!
Always use the GetHuman Phone tocall Costco.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1646597's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1646597 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1646597's own words
Complain so that they will actually change something. Put an immediate option for the customer service line to call back between two hours. ***Get someone to work that actually works. I looked for him. I didn't see him anywhere. ... Went to the Costco at Santa Clara California on Coleman this morning to get gas. Honked as I am disabled. Had to honk twice, then again, then again, as people stared at me. Sat there for a half hour (** minutes) making me late and miss my appointment while waiting and honking. **Had to call the store to get them to get the attendant to come out. He comes out and tells me that I have to honk when I come up to the pump. ARE YOU KIDDING ME? You make me late and then tell me indirectly that it is my fault and I should have honked, which I did so much that people were staring at me? Are you kidding me? **I tried calling the customer service line and it said * minutes. I hung up after nobody answered at the ** minute mark. Why don't you have an immediate option to call back? Not wait five minutes and then ask if you want to leave your number and get a call back? So you waste people's five minutes and then call them back. Are you kidding me?
That your customer service is gawd awful. From your shopping cart guys to your front door checkers to inside the store clerks to ask questions of (where are they?) to check out to the fast food sales, they are awful. I have multiple bad experiences about each of them.
Change your phone system
Why do I have to be a good customer? Why don't you just treat human beings with respect?
I have an issue with Costco.com too
How GetHuman1646597 fixed the problem
We are waiting for GetHuman1646597 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Costco.com's attention and get better help faster. Tap below to get started.
Having Costco.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1646597 fixes it.
This email address isn't valid

Costco.com

Gasoline, Customer Service Call Line
Customer service issue
Reported by GetHuman1646597
Nov 28th, 2018 - 9 mons ago
I have an issue with Costco.com too
Not resolved
Seen by 4 customers so far
Similar issue to 160 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1646597 started working on this issue
Nov 28th, 2018 5:39pm