Costco Santa Clara is poorly managed

GetHuman1646597's customer service issue with from November 2018

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The issue in GetHuman1646597's own words
Complain so that they will actually change something. Put an immediate option for the customer service line to call back between two hours. ***Get someone to work that actually works. I looked for him. I didn't see him anywhere. ... Went to the Costco at Santa Clara California on Coleman this morning to get gas. Honked as I am disabled. Had to honk twice, then again, then again, as people stared at me. Sat there for a half hour (** minutes) making me late and miss my appointment while waiting and honking. **Had to call the store to get them to get the attendant to come out. He comes out and tells me that I have to honk when I come up to the pump. ARE YOU KIDDING ME? You make me late and then tell me indirectly that it is my fault and I should have honked, which I did so much that people were staring at me? Are you kidding me? **I tried calling the customer service line and it said * minutes. I hung up after nobody answered at the ** minute mark. Why don't you have an immediate option to call back? Not wait five minutes and then ask if you want to leave your number and get a call back? So you waste people's five minutes and then call them back. Are you kidding me?
That your customer service is gawd awful. From your shopping cart guys to your front door checkers to inside the store clerks to ask questions of (where are they?) to check out to the fast food sales, they are awful. I have multiple bad experiences about each of them.
Change your phone system
Why do I have to be a good customer? Why don't you just treat human beings with respect?
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Gasoline, Customer Service Call Line
Customer service issue
Reported by GetHuman1646597
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 46 customers so far
Similar issue to 160 others
0 customers following this


GetHuman1646597 started working on this issue
Nov 28th, 2018 5:39pm

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