Pilot Service Stations put a $***.** hold on my Costco Visa Card. I have alerts set up...

GetHuman-carandwa's customer service issue with Costco.com from July 2018

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The issue in GetHuman-carandwa's own words
Pilot Service Stations put a $***.** hold on my Costco Visa Card. I have alerts set up on my Costco Visa Card. The email I receive for an alert when I have made Pilot charge is DIFFERENT from the alert I receive for a normal charge to my account. *The first time this happened, I called the customer service * on back of my card. Customer Rep looked at the account and assured me that the charge for $*** did not appear on my charges. ***. Is it actually a 'hold' of $*** on my credit line?**. Does the alert come from you, from Costco, or from Pilot? **. If from Costco Credit card company, why is email appearance different from my other alerts from you?**. It would be helpful if customer service reps were fully aware* of Pilot's policies.* *Thank you for your time. **Carolyn Fulmer

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Costco.com

Customer service issue
Reported by GetHuman-carandwa
Jul 30th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 56 others
0 customers following this
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Timeline

GetHuman-carandwa started working on this issue
Jul 30th, 2018 7:45pm
GetHuman-carandwa confirmed the issue is fixed. Hooray!
Jul 30th, 2018 11:41pm
GetHuman-carandwa confirmed the issue is fixed. Hooray!
Jul 30th, 2018 11:41pm
GetHuman-carandwa indicated the issue is not fixed yet.
Jul 30th, 2018 11:42pm
GetHuman-carandwa shared this issue with others over email
Aug 4th, 2018 12:32pm

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