For several days we have been calling and e-mailing Costco with nothing but aggravation...

For several days we have been calling and e-mailing Costco with nothing but aggravation and stalling. We were told to e-mail all cancellation request to *****@***.com. We have attempted numerous time for days just to be informed no such e-mail address. I continued for days just in case your server was down. We also called my phone and was informed to leave our number and the would get back to us within three hours. They would call back ( recording) and informed to press one for the right extension. When we pressed one and another recording came on informing us that they were unable to help us at this time. I was so angry that I could have spit nails. This is what I’m requesting before I call my congressman and my attorney. I am requesting to cancel travel plans on April **,**** leaving Miami on Royal Caribbean ship Symphony Of The Sea. Depart ********* Return ********* Miami. The following are passengers information. **Passengers information*Gani and Virginia Shtino*Costco Travel Confirmation * C**********Cruise line * ********Deck **. Station * *******Contact info*Gani*Virginia Shtino***** Saddle Path*Seaford Ny ******Home * **** *** *****Cell * **** *** *****e-mail *****@***.com**We regret to have to make this decision. We were looking forward for this cruise.The reason for this decision: I am ** * and my is *** Both of us have underlining medical issues. As per advice of our doctor and also the recommendation of the federal government (CDC) . That seniors are vulnerable to the Corona virus. *Please inform us as soon as you can. If this is not the right dept please forward. * Thank you In Advance* Gani Shtino