Good Day:**Thank yo u for this opportuinity to raise this issue. While the dollars inv...
GetHuman-nshpritz's customer service issue with Costco Travel from May 2018
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The issue in GetHuman-nshpritz's own words
Good Day:**Thank yo u for this opportuinity to raise this issue. While the dollars involved are small, the customer experience goes "into reverse" very quickly. Though my experience in booking this care over the phone was VERY PLEASANT, the final figure just seemed (and still does seem) to be not at all customer-friendly,* in sum, the Costco agent quoted a $*** figure for a Kia Soul *-day rental, I was looking at a Costco computer screen that was quoting $***. Not a huge difference, I admit, but I simply wasn't expecting any difference. I am mot tryi ng to tell Costco how to operate a successful travel business, but this comes across almost as a "bait and switch" scheme. Thanks for your attention to this matter. My Costco Confirmation Number is C*********--the Alamo Confirmation Number is **********.**Finally, when I raised the issue with the Costco sales agent, he assured me that there could be no changes made. P.S. The reservation is in the name of my wife, Phyllis Shpritz.
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