I attempted to order an Item off Costco.ca on Monday May**. The shipping address did...

GetHuman4846775's Complaint issue with Costco (Canada) from May 2020

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The issue in GetHuman4846775's own words
I attempted to order an Item off Costco.ca on Monday May**. The shipping address did not display in the order review so I wrongly assumed the order was coming to my home address. It also did not say on the order pages that you have only one hour to correct an order. The confirmation email I received showed that the package was being delivered to the wrong address in another province. I tried to cancel as per the instructions on the website but it was past the hour time frame and wouldn't allow the change. I spent ** minutes trying to navigate the website to find out what to do and get a phone number. The email link provided in the body of my order confirmation was invalid, as was the one on the website. I got a "message undeliverable " for both of those messages. I sent messages through"the cloud" and have had no response. I spoke to a customer service representative on Tuesday after a very long wait. I was told that I had to wait until I got a tracking number and then contact UPS to send the package back. I got a tracking number yesterday and attempted to contact UPS and they say that I have to contact the sender they will not change the address for me. This is impossible because no one will help. *The package has to be undeliverable once before UPS might intervene. In my experience deliveries just get left at the door so my package will get delivered and I have no way to get it. I would like to complain to Costco.ca but how do I do that?

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Costco (Canada)

Complaint issue
Reported by GetHuman4846775
May 20th, 2020 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 50 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4846775 started working on this issue
May 20th, 2020 12:31pm

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