Hi, I bought a N**E*********** at Newegg: CORSAIR ML*** PRO RGB, ***mm Premium Magnetic...
GetHuman-jegarst's Technical support issue with Corsair from July 2019
Help with my Corsair issue
First: share to improve GetHuman-jegarst's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-jegarst's own words
Hi, I bought a N**E*********** at Newegg: CORSAIR ML*** PRO RGB, ***mm Premium Magnetic Levitation RGB LED PWM Fan, CO-*******-WW. *-Pack with Lighting Node PRO.*I configured them with a new motherboard build atop (flow upward) rather than below an H***i radiator in place of the black fans. They were in an old ***D case with * Dominator Platinum rgb DDR* sticks aside a K** platinum RGB keyboard, an mm*** rgb polaris mousepad with Glaive rgb mouse. Besides a fantastically capable motherboard and build, it looked wonderful all in sync until about the third day that is, when all three fans lost their rgb. The fans still run and, although the lighting node pro was still present in iCue, swapping the fans from positions *-* to *-* made no difference. I have checked and double checked the wiring to no avail. Strange that all three fan rgbs were lost, but doesn’t that suggest the lighting node pro failed? Any troubleshooting suggestions or should we just replace the rgb fan kit?
GetHuman-jegarst did not yet indicate what Corsair should do to make this right.
I have an issue with Corsair too
How GetHuman-jegarst fixed the problem
We are waiting for GetHuman-jegarst to fix the problem and share the solution with the rest of us customers.
Please help with my Corsair issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.