Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App

Hi, I bought a NE******* at Newegg: CORSAIR ML* PRO RGB, ***mm Premium Magnetic...

GetHuman-jegarst's Technical support issue with Corsair from July 2019

Help with my Corsair issue

First: share to improve GetHuman-jegarst's odds

Strength in numbers! Companies respond better when others are watching.

The issue in GetHuman-jegarst's own words

Hi, I bought a N**E*********** at Newegg: CORSAIR ML*** PRO RGB, ***mm Premium Magnetic Levitation RGB LED PWM Fan, CO-*******-WW. *-Pack with Lighting Node PRO.*I configured them with a new motherboard build atop (flow upward) rather than below an H***i radiator in place of the black fans. They were in an old ***D case with * Dominator Platinum rgb DDR* sticks aside a K** platinum RGB keyboard, an mm*** rgb polaris mousepad with Glaive rgb mouse. Besides a fantastically capable motherboard and build, it looked wonderful all in sync until about the third day that is, when all three fans lost their rgb. The fans still run and, although the lighting node pro was still present in iCue, swapping the fans from positions *-* to *-* made no difference. I have checked and double checked the wiring to no avail. Strange that all three fan rgbs were lost, but doesn’t that suggest the lighting node pro failed? Any troubleshooting suggestions or should we just replace the rgb fan kit?

GetHuman-jegarst did not yet indicate what Corsair should do to make this right.

I have an issue with Corsair too

How GetHuman-jegarst fixed the problem

We are waiting for GetHuman-jegarst to fix the problem and share the solution with the rest of us customers.

Please help with my Corsair issue

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

My brand new Corsair M** RGB Pro broke on me and will not turn on when I plug it...I'm having a hard time getting my HS** headset to work. I have my logitech speake...Later i confirmed that my Corsair vs *** was not working - Turn on my pc it was n...My Corsair Strafe keyboard is not being detected by my computer. I'm not too sure...My mic s messed up . Not the headset just the attachable mike. I dont knoe the ty...I've gotten a faulty pump in the cooler, so I ordered a replacement. Now I need t...rm ***i cables don't match motherboard.....gigabyte b*** pro wifi. Need help usi...My Corsair K** platinum rgb’s space bars stabilizers have broken and now when I d...Hello there,*I had a H** quiet CPU cooler mounted on a AMD motherboard .A few wee...

Do you have a customer issue as well?

We can help you get Corsair's attention and get better help faster. Tap below to get started.

Having Corsair issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...For better results, write at least 100 characters

Your emailThis email address isn't valid

Corsair

Technical support issue

Reported by GetHuman-jegarst

Jul 27th, 2019 - 2 years ago

I have an issue with Corsair too

Not resolved

Seen by 17 customers so far

Similar issue to 123 others

0 customers following this

Items needed

Where was the item purchased

Order number (if applicable)

Billing address

Timeline

GetHuman-jegarst started working on this issue

Jul 27th, 2019 2:33pm

GetHuman-jegarst tried calling Corsair

Jul 27th, 2019 2:35pm

GetHuman-jegarst did not speak with customer support

Jul 27th, 2019 2:35pm