The LEDs on my Corsair K** RGB Rapidfire wouldn't turn on, the only LEDs turned on were...

GetHuman607115's tech support issue with Corsair from April 2018

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The issue in GetHuman607115's own words
I turned on my desktop. ... The LEDs on my Corsair K** RGB Rapidfire wouldn't turn on, the only LEDs turned on were my caps lock, scroll lock and num lock LEDs. None of the keys were working.
I couldn't use my keyboard at all, despite me trying multiple ways to fix it, such as reinstalling the keyboard drivers, mix and matching the usb ports on my PC, but to no avail.
If I could find a solution to this problem so that I may use my keyboard once again, or if I could receive a full refund on the keyboard (I've only had it for * months)
I have an issue with Corsair too
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Corsair

Corsair K** RGB Rapidfire
tech support issue
Reported by GetHuman607115
Apr 18th, 2018 - 5 mons ago
I have an issue with Corsair too
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Seen by 2 customers so far
Similar issue to 46 others
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Timeline
GetHuman607115 started working on this issue
Apr 18th 9:23am
GetHuman607115 shared this issue with others over email
Apr 18th 9:24am
GetHuman607115 shared this issue with others over email
Apr 18th 9:25am