Senores *COPA AIRLINES *Cordial saludo *El dia de ghoy mi sobrina una persona con una l...

GetHuman5442653's Cancel or change flight issue with Copa Airlines from November 2020

Help with my Copa Airlines issue
Before contacting them, items GetHuman5442653 may need:
Flight Number, Arrival City, Departure City, Date of Flights, Ticket Number, Email on Account, Home Address, Name of Passengers, and Phone Number
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman5442653's own words
Senores *COPA AIRLINES *Cordial saludo *El dia de ghoy mi sobrina una persona con una limitacion visual , tenia que viajar desde San Juan de PR a Bogota Colombia con una escala en Panama,en un vuelo que salia a las * de la tarde, ella arrivo al aeropuerto a las ** y media del dia,con la sorpresa de que en el counter de COPA estaba cerrado ,sin aviso ninguno , ella se sorprendio y un buen hombre le dijo que habian tomado la decicion de cancelar el vuelo ,ella ha tratado de llamar a los telefonos que aparecen en contaCTOS , pero no responden ,cuando se compra el tiekte le piden un email y un numero de telefono , *pues hasta el momento nadie le a confirmado que su vuelo lo concelaron y por que razon ahora no sabemos a donde dirigirnos y cuando ella puede viajar?? cuando es el viajero el que cancela ,la compania NOS COBRA UNA PENALIDAD y ahora ustedes nos pagaran penalidad?? y el hotel y la comida quien se la pagara???*Gracias *Francia *Petersen

GetHuman5442653 did not yet indicate what Copa Airlines should do to make this right.

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Copa Airlines

Cancel or change flight issue
Reported by GetHuman5442653
Nov 7th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 264 others
0 customers following this

Timeline

GetHuman5442653 started working on this issue
Nov 7th, 2020 11:04pm
GetHuman5442653 shared this issue with friends on Facebook
Nov 7th, 2020 11:04pm

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