Before contacting them, items GetHuman2218472 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2218472's own words
I ordered * dresses size small on sale. Not clearance. A half hour after I ordered them, I called customer service and asked to exchange them for an extra small. I had read many reviews and knew that a small would be too big. The customer service person said once I placed the order, they could not change anything about the order but I could order the ones I wanted in an extra small and return the smalls when they came in. The customer service person said that coolibar would not charge me the shipping fee. Since my order, one of the dresses I want to return has gone on clearance. I’d like to get the sale amount I paid for the dress- not the clearance price.
GetHuman2218472 did not yet indicate what Coolibar.com should do to make this right.
I have an issue with Coolibar.com too
How GetHuman2218472 fixed the problem
We are waiting for GetHuman2218472 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.