I ordered * dresses size small on sale. Not clearance. A half hour after I ordered them...

GetHuman2218472's customer service issue with Coolibar.com from February 2019

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The issue in GetHuman2218472's own words
I ordered * dresses size small on sale. Not clearance. A half hour after I ordered them, I called customer service and asked to exchange them for an extra small. I had read many reviews and knew that a small would be too big. The customer service person said once I placed the order, they could not change anything about the order but I could order the ones I wanted in an extra small and return the smalls when they came in. The customer service person said that coolibar would not charge me the shipping fee. Since my order, one of the dresses I want to return has gone on clearance. I’d like to get the sale amount I paid for the dress- not the clearance price.
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Coolibar.com

Customer service issue
Reported by GetHuman2218472
Feb 15th, 2019 - 8 mons ago
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Timeline
GetHuman2218472 started working on this issue
Feb 15th 11:37pm