Topic: Jiggling buttons Cooler Master MM*****Dear Sirs and Madams, *I am currently test...

GetHuman-svenkos's Technical support issue with Cooler Master from May 2020

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Topic: Jiggling buttons Cooler Master MM*****Dear Sirs and Madams, *I am currently testing your MM***, the almost unique honeycomb structure was the decisive purchase criterion. I also find the mouse very pleasant, but I have to say that the keys are very shaky. The Amazon ratings of your product show that you had initial problems with it, but they have already been resolved. Hence the question whether the mouse with the serial number MM***KKOL*********** still belongs to the "old batch". Because in this case I would send them back and order them again in the hope of catching the new batch.**I would also be happy to handle the exchange with you. However, if this mouse is already one of the newer batches, I would unfortunately have to return it, because shaky keys are not acceptable to me with a € ** mouse. However, I assume that your quality standards are also better and that it is therefore only a faulty product.**Exact error description:**Mouse buttons shaky on both sides to the front * back & right * left. The pressure point of the mouse buttons, on the other hand, is great and in no way shaky!**DPI button shaky to the front * back & right * left, and so shaky that it even makes a kind of click sound.**The scroll wheel wobbles about * mm from left to right, but the pressure point is good again.**The mouse makes clacking noises during fast movements, this could be the scroll wheel, but potentially something inside the mouse.**German:*Sehr geehrte Damen und Herren,**ich teste gerade Ihre MM***, die fast einzigartige Wabenstruktur war dabei das ausschlaggebende Kaufkriterium. Ich empfinde die Maus auch als sehr angenehm, muss jedoch feststellen, dass die Tasten sehr wackelig sind.* Aus den Amazonbewertungen*Ihres Produktes geht hervor, dass Sie anf*ngliche Probleme damit hatten, diese jedoch bereits abgestellt sind. Deshalb die Frage, ob die Maus mit der Seriennummer MM***KKOL************noch zur "alten Charge" geh*rt. Denn in diesem Fall w*rde ich Diese zur*cksenden und nochmal bestellen in der Hoffnung, die neue Charge zu erwischen.**Gerne kann ich den Austausch auch *ber Sie abwickeln. Sollte jedoch diese Maus bereis eine der neueren Chargen sein, m*sste ich Sie leider Retournieren, denn wacklige Tasten sind f*r mich bei einer ** € Maus nicht akzeptabel. Ich gehe jedoch davon aus, dass auch Ihr Qualit*tsanspruch besser ist und es sich somit lediglich um ein fehlerhaftes Produkt handelt.**Genau Fehlerbeschreibung:**Maustasten beidseitig wackelig nach vorne * hinten & rechts * links. Der Druckpunkt der Maustasten hingegen ist super und auch keinesfalls wackelig!**DPI Taste*wackelig nach vorne * hinten & rechts * links, und zwar so wackelig, dass es gar sogar eine Art Klickger*usch macht.**Scrollrad wackelt um ca * mm von links nach rechts, Druckpunkt ist jedoch wieder gut.**Die Maus macht klackernde Ger*usche bei schnellen Bewegungen, dies k*nnte das Scrollrad sein, jedoch potenziell auch etwas im Inneren der Maus.**Viele Dank im Voraus f*r Ihre Unterst*tzung, denn die Maus erf*llt alles was ich brauche und w*rde Sie deshalb gerne behalten, wenn diese Probleme behoben oder zumindest abgemildert werden k*nnten.*******Mit freundlichen Gr**en, Best regards**Sven Koslar

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Cooler Master

Technical support issue
Reported by GetHuman-svenkos
May 26th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 35 others
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GetHuman-svenkos started working on this issue
May 26th, 2020 11:42am
GetHuman-svenkos indicated the issue is not fixed yet.
May 31st, 2020 3:52pm

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