Hello, **I purchased a pair of Converse Unisex Chuck Taylor leather sneakers for my dau...

GetHuman839531's customer service issue with Converse from November 2018

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The issue in GetHuman839531's own words
Hello, **I purchased a pair of Converse Unisex Chuck Taylor leather sneakers for my daughter over a year ago. I assume that voids any warranty, but thought I would contact you to let you know that we were disappointed that the shoes began falling apart after several months with infrequent use.**I wanted to enclose a picture of the damage on one of the shoes showing the toe and the side separating from the shoe. The picture shows the overall condition of the shoe and I do not think the shoes should fall apart within that period of time*use without any abuse or excessive use. I obviously could not provide the pics through this form nor was I able to find any email for customer support.**To resolve the problem I request that you replace the shoes with shoes that are the same or of equal value.**You can contact me by email (*****@***.com) or my mobile phone number of ***.***.**** at anytime to discuss this matter.**Thank you in advance for any help with this issue.**Dallen Gettling
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Converse

Customer service issue
Reported by GetHuman839531
Nov 25th, 2018 - 10 mons ago
I have an issue with Converse too
Not resolved
Seen by 4 customers so far
Similar issue to 21 others
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Timeline
GetHuman839531 started working on this issue
Nov 25th, 2018 4:46am