I'm due for a shut-off here today or tomorrow and I cannot pay the whole balance I owe...

GetHuman643442's customer service issue with Consumers Energy Company from April 2018

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The issue in GetHuman643442's own words
I'm due for a shut-off here today or tomorrow and I cannot pay the whole balance I owe at all. Last July, I broke my elbow badly in * places and have been off and on at work since then. Not working steady hours and had * surgeries so far. My payments have gotten behind and I can put a small amount down today to pay it back but I can't pay full. I really need my energy to stay on so if there is anything like a payment plan or something I can get on ASAP it would really help me out. :( My boyfriend and I are the only ones living there and all together since I have been hurt, we put in about *,***-*,*** a month. Please get back to me ASAP. Thank you and God Bless.
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Consumers Energy Company

Customer service issue
Reported by GetHuman643442
Apr 30th, 2018 - a yr ago
I have an issue with Consumers Energy Company too
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Seen by 8 customers so far
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GetHuman643442 started working on this issue
Apr 30th, 2018 7:59pm