I attempted to renew my subscription online *-* times yesterday-my deadline for renewal...

GetHuman-anatalas's customer service issue with Consumer Reports from November 2018

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The issue in GetHuman-anatalas's own words
I attempted to renew my subscription online *-* times yesterday-my deadline for renewal was ** Nov **, without success. It took me "forever" to find your phone * and of course, you were closed as it was a holiday, for which I commend you. However, I have been unable to locate that phone * to call back today. I just happened upon this avenue with which to contact. I wanted to cash in on your buy one get one for free for $**, which was your first offer. So now that my deadline has passed, am I entitled to any discount on renewing * free sub? I do want to tell you the reason given for not being able to renew was that they could find NO name, address, etc., to match what I had entered where it requested that info on the renewal form. How complicated does this have to be? thanks.
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Consumer Reports

Customer service issue
Reported by GetHuman-anatalas
Nov 24th, 2018 - 10 mons ago
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Seen by 16 customers so far
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GetHuman-anatalas started working on this issue
Nov 24th, 2018 3:21am