I pitched a stylo* phone from straight talk n dropped the phone cracking the screen I p...

GetHuman1160193's customer service issue with Consumer Reports from September 2018

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The issue in GetHuman1160193's own words
I pitched a stylo* phone from straight talk n dropped the phone cracking the screen I payed for a *yr ins policy I sent the phone back n they (straight talk) received the phone on the **th of last month .their policy states that * to * working days I would receive my new phone.its Ben now over a month n still no phone .I have called n talked to around ** different people on the issue n still haven't gotten the issue taken care of n fact I was promised a new phone because of this n was told to day I will be receiving a refurbished phone n have yet to receive a call back from culprit office which I have Ben talking to so many different people n can not talk to the same person twice n keep getting do many different story's. The so called managers refuse to connect me with a floor supervisor still even to day . I am living at a homeless veteran shelter . I'm dealing with cancer n the stress this is causing me health problems . I don't no what else to do other then to file with this company n the BBB

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Consumer Reports

Customer service issue
Reported by GetHuman1160193
Sep 18th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 84 others
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Timeline

GetHuman1160193 started working on this issue
Sep 18th, 2018 2:43pm
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Sep 18th, 2018 2:44pm