Sent new SIM card (T-Mobile) poor AT&T service in my area. Rep activated card, told me...

GetHuman6140514's Service problem issue with Consumer Cellular from June 2021

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The issue in GetHuman6140514's own words
Sent new SIM card (T-Mobile) poor AT&T service in my area. Rep activated card, told me to put in phone when disconnected and wait about hour to see if I could make call.*When I tried to make call "Network Unlock Code" came up. Got my phone through AT&T but have been with Consumer Cellular for some time now.**Anyway, second day phone is working correctly. After many trips to try to find a phone I could use to call Con Cell, and after a long wait, was told to call AT&T to unlock phone. Finally got through to AT&T and was told phone had to be unlocked on line at AT&*deviceunlock.**Got my phone unlocked, but I think I am now connected to AT&T again - their symbol comes up when opening phone and I cannot make a call to Consumer Cellular. Also, got message saying "We see your phone does not have correct settings to access the internet or send MMS. Settings will be sent to our handset." **It's a dilema, I really need my phone to work and I don't want to be paying both Consumer Cellular and AT&T. NEED HELP FAST

GetHuman6140514 did not yet indicate what Consumer Cellular should do to make this right.

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How Do I Change My Billing Address with Consumer Cellular?How Do I Activate My Consumer Cellular Phone?How Do I Know If There's a Service Outage with Consumer Cellular?
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Consumer Cellular

Service problem issue
Reported by GetHuman6140514
Jun 2nd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2140 others
0 customers following this


GetHuman6140514 started working on this issue
Jun 2nd 7:26pm
GetHuman6140514 indicated the issue is not fixed yet.
Jun 3rd 1:31am

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