No instructions on how to remove the battery (I pulled up the little flap and tugged ge...

GetHuman-deetale's Technical support issue with Consumer Cellular from March 2021

Help with my Consumer Cellular issue
The issue in GetHuman-deetale's own words
No instructions on how to remove the battery (I pulled up the little flap and tugged gently but the battery did not come out and I didn't want to damage anything so I put the microsoftSDHC card back in place, reinstalled the cover, plugged the phone into the charger and it is now charging in increments while apparently installing all the tech stuff.* *What I need to know is how can I change the battery when needful if I can't remove the old one?

GetHuman-deetale did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman-deetale fixed the problem
Found out I was trying to set up the phone using the "quick start" booklet enclosed with it. We thought it should have come activated--and it did* but I had to read the paprwork on the sale of the unit to find that out. So the phone is now set up and I am entering contacts as I get to them. However, I still don't know how to remove the battery if I ever need to replace it.
Do you have a customer issue as well?
We can help you get Consumer Cellular's attention and get better help faster. Tap below to get started.
Having Consumer Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Consumer Cellular

Technical support issue
Reported by GetHuman-deetale
Mar 3rd, 2021 - a year ago
GetHuman-deetale shared how to fix
Seen by 9 customers so far
Similar issue to 2137 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-deetale started working on this issue
Mar 3rd, 2021 4:38pm
GetHuman-deetale confirmed the issue is fixed. Hooray!
Mar 5th, 2021 4:47pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies