No instructions on how to remove the battery (I pulled up the little flap and tugged ge...

GetHuman-deetale's Technical support issue with Consumer Cellular from March 2021

Help with my Consumer Cellular issue
The issue in GetHuman-deetale's own words
No instructions on how to remove the battery (I pulled up the little flap and tugged gently but the battery did not come out and I didn't want to damage anything so I put the microsoftSDHC card back in place, reinstalled the cover, plugged the phone into the charger and it is now charging in increments while apparently installing all the tech stuff.* *What I need to know is how can I change the battery when needful if I can't remove the old one?

GetHuman-deetale did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman-deetale fixed the problem
Found out I was trying to set up the phone using the "quick start" booklet enclosed with it. We thought it should have come activated--and it did* but I had to read the paprwork on the sale of the unit to find that out. So the phone is now set up and I am entering contacts as I get to them. However, I still don't know how to remove the battery if I ever need to replace it.
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How Do I Change My Billing Address with Consumer Cellular?How Do I Activate My Consumer Cellular Phone?How Do I Know If There's a Service Outage with Consumer Cellular?
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Consumer Cellular

Technical support issue
Reported by GetHuman-deetale
Mar 3rd, 2021 - a month ago
Fixed
GetHuman-deetale shared how to fix
Seen by 8 customers so far
Similar issue to 2137 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-deetale started working on this issue
Mar 3rd 4:38pm
GetHuman-deetale confirmed the issue is fixed. Hooray!
Mar 5th 4:47pm