I was transferring service in order to send back the defective Samsung phone, which doe...

GetHuman5451568's customer service issue with Consumer Cellular from November 2020

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The issue in GetHuman5451568's own words
I was transferring service in order to send back the defective Samsung phone, which does not work.I was taking over my husband's old phone with the CC card in it.*It was SUPPOSED to start working at *:** PM today, so I wiped out the Samsung phone and packed it up to send back to Samsung.*Then I discovered the Moto G* Plus was not active and therefore did not work, as they had promised for it to begin service at *:**.* I was rushing to get out to pick up my groceries (which were already overdue) and when I got there to call them I was there, I had NO phone either.* I have looked everywhere, but *ALL attempts to find the Moto G * have failed. *Consumer Cellular has NO email address that I can contact and* I cannot call their phone number at ******Call Us: (***)***************************for help with my account!*I cannot take any more stress, but have NO way to communicate with anyone outside of using the computer at home. *I cannot reach anyone by phone!*I have NO idea what to do. *Sonya Evans*****-***-********* Charleston Park*Orlando, FL *****

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Consumer Cellular

Customer service issue
Reported by GetHuman5451568
Nov 10th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2166 others
0 customers following this


GetHuman5451568 started working on this issue
Nov 10th, 2020 10:41pm