I was transferring service in order to send back the defective Samsung phone, which doe...

GetHuman5451568's customer service issue with Consumer Cellular from November 2020

Help with my Consumer Cellular issue
First: share to improve GetHuman5451568's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5451568 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman5451568's own words
I was transferring service in order to send back the defective Samsung phone, which does not work.I was taking over my husband's old phone with the CC card in it.*It was SUPPOSED to start working at *:** PM today, so I wiped out the Samsung phone and packed it up to send back to Samsung.*Then I discovered the Moto G* Plus was not active and therefore did not work, as they had promised for it to begin service at *:**.* I was rushing to get out to pick up my groceries (which were already overdue) and when I got there to call them I was there, I had NO phone either.* I have looked everywhere, but *ALL attempts to find the Moto G * have failed. *Consumer Cellular has NO email address that I can contact and* I cannot call their phone number at ******Call Us: (***)***************************for help with my account!*I cannot take any more stress, but have NO way to communicate with anyone outside of using the computer at home. *I cannot reach anyone by phone!*I have NO idea what to do. *Sonya Evans*****-***-********* Charleston Park*Orlando, FL *****

GetHuman5451568 did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman5451568 fixed the problem

We are waiting for GetHuman5451568 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Consumer Cellular customer problems.
How Do I Change My Billing Address with Consumer Cellular?How Do I Activate My Consumer Cellular Phone?How Do I Know If There's a Service Outage with Consumer Cellular?
Do you have a customer issue as well?
We can help you get Consumer Cellular's attention and get better help faster. Tap below to get started.
Having Consumer Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Consumer Cellular

Customer service issue
Reported by GetHuman5451568
Nov 10th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2166 others
0 customers following this

Timeline

GetHuman5451568 started working on this issue
Nov 10th, 2020 10:41pm