I have made this complaint seeral times by phone, on line chat, and letter and no respo...

GetHuman5325364's customer service issue with Consumer Cellular from October 2020

4 views | 1932 similar | 0 following
Help with my Consumer Cellular issue
First: share to improve GetHuman5325364's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5325364's next move: call Consumer Cellular.
The best way to get your problem resolved is to tap the button below to start calling Consumer Cellular. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman5325364 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman5325364's own words
I have made this complaint seeral times by phone, on line chat, and letter and no response by you. I have requested a response each time. I ordered a Doro phone on May **, ****. The numbers were sticky and would put number up several times. Other times the phone would freeze up and could not do anything. To resolve the problem, the same answer every time, take battery out and put back in. It would work, but had to do this a number of times each day. Returned the phone before trial period expired. The phone was returned to me with letter saying phone had physical damage, deep cracks in the keypad by the hinge of the phone. That phone was not dropped nor abused. I was highly offended that you would think I would return phone that I knew was absued. I looked for another flip phone that would be compatible with Consumer Cellular and could not find one. I needed a phone. I went to Target and bought another Doro. After a couple of weeks, a small crack appeared and has expanded. The crack is the identical crack that was in the one I returned to you. I have pictures of the phones, but do not know how to send them to you. Seems the phones may be defective. Your operators admitted problems with Doro phone having sticky numbers and freezing and can not use phone at all. After numerous complaints and request that someone contact me, no response. I have not ask for refund for that phone, but after the issues with no response from you, I do want a credit. Please respond to this message.

GetHuman5325364 did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman5325364 fixed the problem

We are waiting for GetHuman5325364 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Consumer Cellular's attention and get better help faster. Tap below to get started.
Having Consumer Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5325364 fixes it.
This email address isn't valid

Consumer Cellular

Customer service issue
Reported by GetHuman5325364
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1932 others
0 customers following this

Timeline

GetHuman5325364 started working on this issue
Oct 2nd, 2020 3:17pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers