I signed my mom Peggy Vincer up for consumer cellular wireless in November ****. The so...
GetHuman4926741's Cancel service issue with Consumer Cellular from June 2020
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The issue in GetHuman4926741's own words
Have a wireless internet phone * dedicated to my mom only who has dementia issues. She only talks to her ** yr old sister in Virginia. All we heard since I signed her up in November was static in the line . I have called or chatted multiple times about this issue! ... I signed my mom Peggy Vincer up for consumer cellular wireless in November ****. The soul purpose was for her to have a dedicated phone she could talk to her sister in Virginia whenever she wanted. She has dementia issues. We got the home Zte wireless box and have internet. We only heard static. I called multiple times to complain. For a while her sister thought it was a problem with her line in Virginia. So we used my cell phone At & T . My mom doesn’t know how to hold it or talk into it( Alzheimer’s) I have done everything I was told to do when I called on the phone : changed the chip , changed towers, location of phone ... I have wasted at least * *** hours between chat line and my cell phone hold time this morning alone . I spent ** minutes on hold on Thursday on my cellphone. I had to hang up to go to Physical therapy . To say I’m frustrated is a given!! I am reporting your poor customer service to the better business bureau.At this point I expect a full refund to my acct .*********
I have done everything they said and it has never been resolved . I was on hold many times . Thursday I was on my cellphone ** minutes when they said wait time ** minutes. I had to hang up for Physical therapy . Now I am charged for June and I don’t have it hooked up anymore ! I was on chat * times today and my own cell phone for at least * *** hours . I want a full refund from Nov. **** - June ****
A full refund . It has never been able to be used! Always had static in line !
November **** . I expected my mom to be able to talk to her sister and hear her better than using my cellphone
I tried everything I was told to do . Chances locations , they changed chips ( towers) .
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