Consumer Cellular Customer Service Issues

My Consumer Cellular account #[redacted]42 was compromised. Someone changed the email address associated with my account without my knowledge. Due to dealing with my Discover Card and bank accounts being compromised, I missed the initial notification email from Consumer Cellular on Nov. 16 at 3:31pm. Now my phone number [redacted] is no longer active and I am without phone service. I have spoken to three Consumer Cellular agents today, November 30th, but have been unable to restore my phone service so far. The latest agent informed me that I need to provide a copy of my Driver's License to proceed. I attempted to get a new SIM card at Target, but without my landline until Monday, I will be without phone service at least until December 2nd.

I recently lost the ability to make or receive calls through my carrier without any prior notice or explanation. I am currently awaiting an important call from a mental health client, and not being able to reach out or receive their call is extremely frustrating. Upon trying to log in, I am getting a response that there is no existing account, which is puzzling considering my monthly payments are deducted from my bank account.

We are considering signing up with Consumer Cellular and we have a few inquiries. Could you confirm if the following phones are compatible with Consumer Cellular: - SAMSUNG RUGBY 4 B870A (or B780A) - KYOCERA DURAXE E4720 - SONIM XP5 XP5700 Regarding the unlimited talk-only plan priced at $20 per month, could you clarify if there are any extra charges? If yes, could you provide an approximate estimation of the fees involved? We appreciate your help. Best regards, D. and D. Showalter

I am having trouble accessing news from certain websites on my phone. I use a service from Ogden News, which is also used by my husband without any issues on the same phone plan. However, I keep getting an error message saying "null" and it seems like my location is being identified as the UK or another country. I would appreciate any assistance in identifying and resolving this issue. Thank you for your help. AJ Davison

After experiencing three days of frustration trying to reach Customer Service because of your system update and long wait times, I was finally connected with a representative named "Andrew" on Thursday, December 5th around 1:45 pm (EST). As a long-time Consumer Cellular customer, I have always appreciated the customer service I have received, but this particular interaction stood out to me. I needed help getting a replacement SIM card for a phone swap with a family member. Despite the complicated situation with swapping devices and SIM cards, Andrew assisted me with expertise and professionalism until the issue was resolved successfully. His knowledge of iPhone settings and outstanding customer service skills were truly commendable. Please ensure that Andrew is recognized for his exceptional service as he is a valuable asset to your company. Having worked in IT Support for 30 years before retiring, I can confidently say that Andrew's talent deserves acknowledgement. William H. whale.itpro@[redacted]

Dear Customer Service, Today, I experienced a terrifying moment when my car brakes failed while driving. I urgently need to contact your company for assistance. I hold a Signature Motor Club Roadside membership through Consumer Cellular and was distressed to find out there was no connection between the two as I was informed in a time of crisis. Feeling vulnerable and stranded, I seek help as I am currently in an unfamiliar location trying to address my immediate needs. As I navigate through this upsetting situation, I am left wondering whom to reach out to for support. Could you kindly guide me on how to proceed? Sincerely, M.G.

I tried to order a Samsung J3 phone for $50 on Friday, Dec. 6, around 2:00 p.m. However, the Consumer Cellular website froze during checkout, preventing me from completing the transaction. A rep called me on Saturday at 10:00 a.m. acknowledging the website issue and offered to finalize the order. Despite my attempt on Friday, I was told the new price was $[redacted]. I insisted on the $50 price due to the website malfunction. The order, placed on Ms. Patricia Ritter's credit card, was completed at $[redacted] instead. Requesting a $50 credit on her card. Ms. Ritter's phone plan was also purchased, with account # [redacted]73, to be activated upon phone receipt. Your prompt attention is appreciated.

I had an issue with the chat feature as I couldn't tell if my messages were being sent to the support person. The agent tried to help by explaining where the send button is located on the phone. I referred to the "Do not touch the antenna unnecessarily" on page 27 of the Quick Start Guide manual and inquired about the antenna's location. The agent insisted I was mistaken and directed me to a different manual. Could you please send me the accurate pamphlet? Thank you.

I was on the phone with a representative setting up auto debit with my bank when suddenly a male voice interrupted saying the reps were busy and the call was disconnected. After receiving a call from my daughter, I attempted to reach the business again but faced long wait times. I managed to update my card details through a chat session, but I'm unsure if I should keep writing checks to avoid additional expenses. Thank you, CJAlldredge.

Since this afternoon, I have been unable to access my voicemail or see missed calls. I have voicemails waiting and 11 missed calls displayed. I am frustrated because every time I tried calling tech support, I was informed of a 30-minute wait on hold. This is unacceptable. I am considering switching providers due to this poor service. I will need to find a new provider as soon as possible as I can't even expect a callback before tomorrow morning at 6 o'clock. I am actively seeking an alternative service provider because I can no longer tolerate this level of service.

I, M.V. Jackson, contacted Consumer Cellular for new service. I previously had service with them and decided to return due to liking their service. However, the phones that came with the SIM cards are not working. The phone numbers associated with the SIM cards are [redacted] and [redacted]. I am requesting two of the cheapest phones to be sent to me. I have received one before and would like them both to be sent via priority mail to [redacted] 45th St. NE, Room #[redacted], Washington, D.C. [redacted]. There have been issues with appointments where I reside causing inconvenience.

I switched to Consumer Cellular on November 20th. Since then, I have been experiencing ongoing issues first with my current phone and now with a phone I bought from you. I have spent an excessive amount of time online with your representatives trying to resolve these problems. At this point, I am extremely frustrated with the situation. I would appreciate it if you could reach out to me to either resolve these issues promptly or I may have to consider returning to Verizon, which I hope to avoid. Thank you, Janet Y. [redacted].

It's Christmas Day, and I've had to rely on my cell phone. Unfortunately, I've been trying to reach your customer service/technical support without success. When I first signed up with Consumer Cellular, the prompt phone service was one of the reasons I chose your company. Lately, however, I've been unable to get through. I attempted to contact you yesterday and the day before, but no one answered. What's happening? Furthermore, there's a loud screeching noise on my phone whenever someone calls me. It's really distracting and persists in the background throughout the call – a LOUD SCREECHING sound.

I reside in the Dominican Republic and usually maintain my phone on a minimum payment plan throughout the year, except when I am in the US. After returning from the US at the end of September, I reduced my phone service to the minimum. However, last month I received a higher bill, which I assumed was a late charge from ATT, as had occurred the year before, so I didn't dispute it. Now, I have received a new bill charging me for full service while I am in the Dominican Republic and not utilizing the phone. I kindly request that the latest charge be adjusted to reflect the bare minimum as it should be. My phone number is [redacted].

For the past two months, I have experienced a significant issue with my internet service. Your company drastically slowed down my data connection due to exceeding the data usage limit, rendering it nearly unusable. Despite being informed by a customer service representative that the data speeds had been restored, I later realized it was not the case, resulting in two months of paid service without actual usage. This situation has been frustrating and inconvenient, leading me to give up on using the service. I am now seeking immediate restoration of my data access, as I have consistently paid my bill each month and expected the service to be fully restored by now. Additionally, I am requesting compensation for the two months of disrupted service.

I bought a Consumer Cellular DORO [redacted] cell phone on December 13, [redacted], from the Target store in Frederick, Maryland. It's my first cell phone, and I like it. Unfortunately, I've lost the AC adapter and can't charge the phone. I've searched everywhere but can't find it. Could you please advise me on where I can get another AC adapter? Can I buy one from Target or order it online? Your assistance is greatly appreciated. Thank you for your help with this issue.

The phone service was under my mother-in-law's name, but she has passed away. My father-in-law, Ben, has been paying the bills and the account is up to date. Ben relies on one of the phones for his hearing aids and it is essential for his communication. Unfortunately, when he tried to transfer the account to his name, the representative insisted on auto-payment, which he declined. The rep then disconnected his service, causing distress as it's his only reliable communication method at 91 years old living alone. Even after I spoke to a supervisor explaining the situation, they implied it was due to a poor credit report, which is not the case. The supervisor suggested calling Equifax, but without phone service, Ben was left in a challenging situation with no means to contact us or seek help.

I am having trouble with my phone signal. I only get one bar, which makes it difficult to use the internet and make calls indoors. Sending messages is unreliable; they often fail to send, leaving me unsure if they were delivered. This is especially frustrating in our cold climate where I rely on my phone for internet access. Additionally, I need to remove a third line that was set up on the account.

Consumer Cellular, I have encountered ongoing issues with my ZTE Model Z559DL phone recently. Around November [redacted], it stopped receiving calls and text messages. Despite contacting Consumer Cellular multiple times, the problem persists. I received a replacement phone, but encountered difficulties transferring all my contacts. After following instructions to resolve the issue, including replacing the SIM card and visiting Target for assistance, the problem remains. I have spent numerous hours trying to fix the phone and dealing with unhelpful service. If this matter is not resolved promptly, I will have to consider switching to another provider. I expect a resolution to continue using your service in the long term. Thank you, Doug F. Cell: [redacted]

Subject: Replacement Phone Issues I have encountered numerous problems with replacing my ZTE Z559DL phone provided by Consumer Cellular. After experiencing issues with receiving calls and text messages on my original phone, a replacement was sent but it only transferred around 55-60% of my contacts. Despite following instructions to copy data from my old phone and attempting various troubleshooting steps, the problems persisted. Even after seeking help from Target technicians, I faced continued setbacks including the device not recognizing the SIM card. My dissatisfaction has led me to consider discontinuing my service with Consumer Cellular unless this issue can be promptly resolved. I have invested significant time and effort into resolving this matter and expect a satisfactory resolution to keep me as a loyal customer. Your attention to this matter is appreciated. Sincerely, Doug F.