I have been a customer for several years through two iPhones and have had the same unac...

GetHuman-worldguy's Technical support issue with Consumer Cellular from May 2019

Help with my Consumer Cellular issue
The issue in GetHuman-worldguy's own words
I have been a customer for several years through two iPhones and have had the same unacceptable problem. My name is Robert Gladson, SS* ****, on both iPhones, I have, at best, spotty voicemail or none at all. Efforts recently by CC have resulted in some success on that issue but the worst problem still remains, calls are not coming through! Then the caller leaves a voicemail which does not show on my phone at all! So I have no idea at all anything has happened! Friday I missed a call from my doctor with test results I needed to hear and by the time I called my voicemail to find out I had a message it was to late in the day to contact my doctor. This is unacceptable! Looking back I had the same problem on my iPhone * before I bought my X model. One of your tech people told me I needed to call from a different phone so I bought a throw away phone only to be told by the last tech who worked on the problem it was not necessary! Great, another phone I don't need. Please do not insult my intelligence I have been over this with Apple and checked everything on both phones, its not on my end it's on your end. Why is this happening? How hard can this be to resolve? I'll be moving out of state in the fall or I would drop you people right now but I'll be changing everything at that time. It's a shame, I Iike your prices and I do not use my phone all that much but I need it to work properly!! Feel free to contact me at ***.***.**** Thank You.

GetHuman-worldguy did not yet indicate what Consumer Cellular should do to make this right.

How GetHuman-worldguy fixed the problem
your contact email address was invalid so I finally contacted them with chat online
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Consumer Cellular

Technical support issue
Reported by GetHuman-worldguy
May 18th, 2019 - 2 years ago
Fixed
GetHuman-worldguy shared how to fix
Seen by 7 customers so far
Similar issue to 1560 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-worldguy started working on this issue
May 18th, 2019 3:42pm
GetHuman-worldguy indicated the issue is not fixed yet.
May 19th, 2019 3:05pm
GetHuman-worldguy confirmed the issue is fixed. Hooray!
May 19th, 2019 3:55pm
GetHuman-worldguy confirmed the issue is fixed. Hooray!
May 19th, 2019 3:56pm