Leaving the country for Costa Rica, so my husband called Consumer Cellular to ask what...

GetHuman-ogbrewro's customer service issue with Consumer Cellular from March 2019

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The issue in GetHuman-ogbrewro's own words
Leaving the country for Costa Rica, so my husband called Consumer Cellular to ask what we can do to reduce costs when using our phones in CR. *A customer service representative told him that they will send * sim cards that we can put into our phones that will enable us to use our phones out of the country with out issue. *The cards were sent. *My husband received his sim card, called consumer Cellular and they deactivated his previous sim card. *But, his phone did not work with the new sim card installed. Why?? *He called Consumer Cellular and was told his phone was locked and to activate the new sim card it needed to be unlocked. *Ok! So unlock the phone!*Oh, we can’t do that. You’ll need to call your original carrier that you got your phone from. *(That would be AT&T )*So he called AT&T and THEY WILL NOT UNLOCK HIS PHONE because he no longer has a plan with them. So we are SOL. *Same goes for my phone. *My incredible frustration is that the truly stupid customer service person with consumer Cellular did not tell us that. And find another way to help us use the phone in another country.
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Consumer Cellular

Customer service issue
Reported by GetHuman-ogbrewro
Mar 12th, 2019 - 5 mons ago
I have an issue with Consumer Cellular too
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Mar 12th 11:27pm