Before contacting them, items GetHuman-eerdelyi may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-eerdelyi's own words
I cannot make an outgoing call. I get a voice message saying I do not have enough balance on my account to make this call. Please refill you account balance. I have unlimited call and text and my account is paid in full. Also, I have Ben unable to get any response from live chat on the web site. All I get is a response that they are experiencing high chat volume and never get anything beyond that. HELP! I have no access to a landline, so I cannot call Customer Service.
GetHuman-eerdelyi did not yet indicate what Consumer Cellular should do to make this right.
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