I *st called you *******. The literature you sent me states you ported my * to your pl...

GetHuman1676693's customer service issue with Consumer Cellular from December 2018

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The issue in GetHuman1676693's own words
I *st called you *******. The literature you sent me states you ported my * to your plan from T-Mobile on ********. The SIM card said "Activation Code" on outside of box. My info didn't come in a box. No actiation code..I looked for "THE BOX FOR * DAYS TO NO AVAIL. the guy I spoke to today said you don't send SIM cards in boxes. *Bought another SIM card on ******** @ Target @ the cashier's suggestion.They couldn't get you on the phone that night. I have been attempting to activate Target's SIM card for a week. Either it's too late to call you or your website is down or my computer won't allow me to get on your website because it isn't secure. I talked to a guy for *** mins today After going around in circles all that time the guy said "The SIM card we sent you is "blown" you have to get a new one mailed to you and have a new * or activate the Target * and get a new *." I don't want a new number. I want the $**.** refunded that I've already paid, in addition to th fee for the other SIM card. I asked him to have a Supervisor call me several times. He stubbornly refused several times, I believe he was interacting with "someone above him," maybe a Supervisor, and wanted me to stay on the phone while he repetitively attempted to port the * from T-Mobile..saying I'm "Deeply" sorry..I doubt that.. so I persisted requesting to speak with a Supervisor. I have not received a CB yet..it's *:**pm Sunday night. That discussion was about * something this afternoon for the **** minutes!! You won't let me delete AUTO Pay. I have done nothing wrong here. If you are unable to make this work please return my $ and cancel this service. This has been a nightmare! The AARP discount, ** cents, says "lifetime discount." Your Website says it goes up on a regular basis. OMG!!*Helen Coupe

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Consumer Cellular

Customer service issue
Reported by GetHuman1676693
Dec 3rd, 2018 - 4 years ago
Seen by 3 customers so far
Similar issue to 570 others
0 customers following this
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GetHuman1676693 started working on this issue
Dec 3rd, 2018 3:15am
GetHuman1676693 indicated the issue is not fixed yet.
Dec 3rd, 2018 3:16am

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