When I opened the account at T-Mobile and got my brand new phone I locked the screen and now it is coming to where I cannot get into any email password therefore T-Mobile store says I need to speak with someone to even have my phone at all please help

GetHuman1651113's customer service issue with Consumer Cellular from November 2018

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The issue in GetHuman1651113's own words
My husband and I went in and opened a account at T-Mobile in Santa Rosa California. When I got home I locked it and now I cannot have service at all because it is not letting me have my email address code so I don't get any service they told me I need to speak with you please help I want and need my phone
I don't know what to keep saying to you guys except I want my phone I need my phone I don't get to use it and you guys need to help me T-Mobile's store said you guys are the ones that can help me to have a phone at all!
I just want to be able to have a phone so I can communicate with my family! Please and thank you
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Consumer Cellular

This phone is an LG K** at T-Mobile
Customer service issue
Reported by GetHuman1651113
Nov 29th, 2018 - 9 mons ago
I have an issue with Consumer Cellular too
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Seen by 4 customers so far
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
GetHuman1651113 started working on this issue
Nov 29th, 2018 4:27am