Dear Consumer Cellular,**This is in regards to account ********. My father who owned th...

GetHuman1391613's customer service issue with Consumer Cellular from October 2018

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The issue in GetHuman1391613's own words
Dear Consumer Cellular,**This is in regards to account ********. My father who owned this account Raymond Hills, passed away on September **th ****. The bill for ***.** was paid this week seems exorbitant. I never received a bill and by the time I did he owed another month and the service was cut off. Also when I approached customer service via phone the woman who I talked to seemed harsh and uncaring of the situation. I wanted to save the home phone number, ***-***-**** but the price quoted was outrageous.**I just wanted you to know that I will be sharing my experience with the California PUC and Attorneys General. I understand Consumer Cellular is top rated in its own mind but caring about their customers situation, even with a death of one of its customers isn't one of those things...**Russ Hills***** Williams Road*San Jose, Ca. ***********@***.com

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Consumer Cellular

Customer service issue
Reported by GetHuman1391613
Oct 22nd, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 445 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman1391613 started working on this issue
Oct 22nd, 2018 5:41pm
GetHuman1391613 indicated the issue is not fixed yet.
Oct 22nd, 2018 5:42pm