I have an Alcatel Go Flip cell phone. I carry it in a cell phone case. I took the phon...

GetHuman-hotdoton's customer service issue with Consumer Cellular from August 2018

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The issue in GetHuman-hotdoton's own words
Use the cell phone. ... I have an Alcatel Go Flip cell phone. I carry it in a cell phone case. I took the phone out of my pocket and it was totally DEAD! I had it charged so I don't know why it DIED. I Believe, I have a plan to replace a failed phone. I don't know if the SIM CARD is gone as well. Finding all the telephone numbers and putting them back in a phone will not *bring me joy. PLEASE HELP PHONE LESS CUSTOMER QUICKLY!!!!I
This is the ONLY PHONE I have!
Have a phone that works * days a week and ** hours a day.
My sister suggested your service. My phone was turned on early part of March this year. I have had my phone for about six months. I expected to have a phone to use * days a week, ** hours a day!
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Consumer Cellular

Alcatel Go Flip
Customer service issue
Reported by GetHuman-hotdoton
Aug 17th, 2018 - a yr ago
I have an issue with Consumer Cellular too
Fixed
Seen by 16 customers so far
Similar issue to 277 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-hotdoton started working on this issue
Aug 17th, 2018 5:51pm
GetHuman-hotdoton shared this issue with others over email
Aug 17th, 2018 6:06pm
GetHuman-hotdoton indicated the issue is not fixed yet.
Aug 17th, 2018 6:57pm
GetHuman-hotdoton indicated the issue is not fixed yet.
Aug 18th, 2018 8:56am
GetHuman-hotdoton indicated the issue is not fixed yet.
Aug 18th, 2018 7:49pm